Refund Policy
Last Updated: September 30, 2026
Thank you for choosing Subscription IPTV.
This Refund Policy sets out the conditions under which customers may request a refund for a subscription or digital service purchased through our website. We aim to handle every request fairly and transparently while providing reasonable assistance when technical issues arise.
By completing a purchase, you acknowledge that you have reviewed and accepted the terms of this Refund Policy.
1. Refund Requests
Because our services are delivered digitally and access is provided electronically, refund requests are reviewed individually according to the circumstances of each case.
A refund may be considered where:
- You are unable to access the service after activation;
- You have contacted our support team regarding the issue;
- You have followed the troubleshooting instructions provided by our support team; and
- The issue cannot be resolved within a reasonable period.
To request a refund, please contact us at:
2. Circumstances That May Affect Refund Eligibility
A refund may not be applicable in situations such as:
- You decide that you no longer wish to use the service after activation;
- Your device does not support the required application or service;
- The issue results from incorrect installation or configuration;
- Problems are caused by your Internet connection, Wi-Fi, router, or ISP;
- Incorrect information was provided during the activation process;
- The issue is related to a third-party application, media player, device software, or application update;
- Temporary interruptions are caused by maintenance, technical issues, or circumstances beyond our reasonable control;
- A trial period was used before purchasing the subscription.
These circumstances do not automatically exclude a refund where applicable law provides otherwise.
3. Technical Assistance
Before a refund is considered, our support team may provide troubleshooting assistance to determine whether the issue can be resolved.
Depending on the situation, we may ask you to provide:
- The type and model of your device;
- The application you are using;
- Screenshots or recordings showing the issue;
- Relevant order or account information.
We will make reasonable efforts to assist you and restore access to the service where possible.
Please note that the quality and availability of a digital service may also be affected by factors outside our control, including Internet connectivity, ISP restrictions, device performance, third-party applications, network conditions, or scheduled maintenance.
4. How to Request a Refund
Refund requests should be submitted by email to:
Please include:
- Your order or transaction number;
- The email address associated with your purchase;
- A clear explanation of the issue;
- Any relevant screenshots or other information that may help us investigate the problem.
Our support team will review the request and may contact you for additional information before reaching a decision.
Depending on the circumstances, the resolution may include:
- A full refund;
- A partial refund;
- A subscription extension; or
- Another appropriate service adjustment.
Each request is evaluated individually and in accordance with applicable consumer protection laws.
5. Payment Disputes
If you experience a problem with your order or service, we encourage you to contact us first so that we can investigate the matter and attempt to resolve it directly.
If a payment dispute or chargeback is submitted, we may provide the relevant transaction and service information to the payment provider or financial institution handling the dispute.
This section does not limit any rights or protections available to you under applicable law.
6. Refund Processing
Once a refund has been approved and processed, the time required for the funds to reach your original payment method depends on the payment provider and financial institution.
Refunds may take approximately 3–7 business days to appear in your account. Processing times may vary depending on the payment method and financial institution.
If an approved refund has not appeared after the applicable processing period, please contact us so we can assist you.
7. Contact Us
For questions about this Refund Policy or to submit a refund request, please contact:
Subscription IPTV
Email: contact@mediawave.site
We are committed to providing clear communication and reasonable assistance throughout the refund process.